Returns & Exchanges
At NONA, we take pride in the quality of our artisanal food products; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on non-perishable items and resolution for any quality concerns.
Contact Support
Email our customer care team with your order number and a brief explanation of why you would like to return the product.
Verification and Approval
Our team will review your request within 48 hours and, if applicable, provide a prepaid shipping label or a credit for perishable goods.
Secure Packaging
Place the unopened items in their original packaging to ensure they are protected during transit back to our facility.
Receive Refund
Once we receive and inspect your returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing